This policy explains what we do with your personal data when you buy a MEGA Travel SIM prepaid data eSIM from MEGA TELECOM Co., Ltd. Our general privacy policy for the Korean website is at megatelecom.co.kr/privacy.html.
| What | When | Why |
|---|---|---|
| Name, email address | Every purchase | To send you the eSIM and proof of purchase |
| Mobile number (optional) | If you give it | To contact you if delivery fails |
| The Korean number issued with your eSIM, order number | Every purchase | To identify your eSIM if you need support |
| Payment record (amount, method, approval number) | Online orders | To take payment and to handle refunds |
| Access logs, IP address | Website visits | Security and fraud prevention |
To perform the sale contract with you; to meet our record-keeping duties under Korean e-commerce law; and to prevent fraud. We do not use your data for marketing unless you separately opt in.
| Record | Period | Basis |
|---|---|---|
| Contract and withdrawal-of-order records | 5 years | Act on Consumer Protection in Electronic Commerce |
| Payment and supply-of-goods records | 5 years | Act on Consumer Protection in Electronic Commerce |
| Consumer complaint and dispute records | 3 years | Act on Consumer Protection in Electronic Commerce |
| Website access logs | 3 months | Protection of Communications Secrets Act |
When the purpose is fulfilled and no retention period applies, we delete the data without delay.
We do not sell your data. We share it only as far as necessary, with:
The European Commission has recognised the Republic of Korea as providing an adequate level of data protection (adequacy decision of 17 December 2021), so no further transfer safeguard is required for transfers from the EEA.
We do not transfer your data anywhere else. If that changes, we will tell you on this page before it happens, with the recipient, the country, the data concerned and the retention period, as required by Article 28-8 of the Personal Information Protection Act.
You may ask us to show you your data, correct it, delete it, or stop processing it. You may also withdraw consent at any time where we rely on consent. Write to manager@ktmega.com or call 1644-4570 (daily 10:00–19:00). We answer within 10 days. Deleting data we are required to keep by law (section 3) is not possible until the retention period ends.
If you are in the EEA or the UK you may also complain to your local supervisory authority. In Korea, you may contact the Personal Information Protection Commission (privacy.go.kr, privacy call centre 118) or the Korea Internet & Security Agency.
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Data Protection Officer: Lee Jae-chul, CEO
MEGA TELECOM Co., Ltd., 134 Dasan-ro, Jung-gu, Seoul, Republic of Korea
manager@ktmega.com ·
1644-4570
We will post any change to this policy on this page at least 7 days before it takes effect.