BEFORE WE SEND THE CODE
Cancel any time — full refund.
AFTER WE SEND THE CODE
No refund. An eSIM is digital content and cannot be taken back.
IF THE FAULT IS OURS
Replacement or full refund — your choice.
Please read this before you pay. An eSIM is digital content. Once we send you the QR code, we
cannot take it back, and Korean law lets us refuse a refund from that moment.
1. The main rule
Once we have sent you the QR code or the activation code, your order cannot be cancelled and the
payment is not refundable.
This is permitted by Article 17(2)5 of the Act on Consumer Protection in Electronic Commerce, which
excludes the right of withdrawal for digital content once its supply has begun. Before you pay, we ask
you to confirm that you understand this. If we have not obtained that confirmation from you, this rule
does not apply and you may withdraw as normal.
2. Before we send the code
If you change your mind before we send your QR code, tell us and we will cancel the order and
refund you in full. For online orders, write to
manager@ktmega.com with your order number.
3. When we will refund you even after sending the code
We refund in full, or send you a replacement eSIM — whichever you prefer — if:
- the activation code does not work, or has already been used by someone else;
- we sent you the wrong plan;
- the eSIM never reached you (and it is not in your spam folder — we will resend it first, free);
- the eSIM had already expired when we sold it to you.
Tell us within 14 days of purchase so we can check it with the operator.
4. When we will not refund you
- You have installed the eSIM and used it, or the validity period has started.
-
You deleted the eSIM, reset your device, or cancelled the download. A profile can be installed
only once and cannot be re-issued.
-
Your device does not support eSIM, is locked to another carrier, or does not meet the minimum
software version (iOS 17.4+ / Android 10+). Please check this before you buy — see
section 5.
-
You did not activate voice and SMS, or your registration with the operator was rejected. That
registration is between you and the operator.
- Network coverage or speed in a particular place did not meet your expectations.
- You bought the wrong plan and the code has already been sent.
5. Check your device before you buy
Your device must meet all three conditions:
- it supports eSIM;
- it is not carrier-locked to another mobile operator;
- it runs iOS 17.4 or later, or Android 10 or later.
Buying in store: our staff check your device with you before completing the sale.
Buying online: the check is yours to make. If you are not sure, call us on
1644-4570 or visit a store — we will check it with you for free before
you pay.
6. Partial use
Unused data and unused time are not refunded, in whole or in part.
7. How refunds are paid
Refunds go back the way you paid, normally within 3 business days of our approving them (card refunds
may take one or two billing cycles to appear, depending on your card issuer). Store purchases paid in
cash are refunded in cash at the store where you bought the eSIM.
Payments made in US dollars (USD) are refunded in USD for the amount you paid; exchange-rate differences
and any fees charged by your card issuer or PayPal are not included in the refund.
8. If you disagree with our decision
Contact us first at manager@ktmega.com or
1644-4570. You may also apply to the Korea Consumer Agency
(www.kca.go.kr) for mediation. This
policy does not take away any right you have under mandatory Korean consumer law.